Your Stay

Important information about your stay

Clothing

A gown, robe and slippers are available. You may be able to wear your own clothing if it does not interfere with medical treatment. Consult your nurse if you have any questions.

Medications from home

As part of the admission assessment, a list of your medications, dosage and how they are taken will be recorded. If you bring medications with you, they will be sent home with your family.

Valuables

We ask that you leave jewelry and large amounts of money at home. If any items are brought with and cannot be sent home, they can be locked in the safe located in the Business Office. You will be given a written receipt for all the items, please present this receipt when you withdraw them. St. Francis will not assume responsibility for lost or stolen items not deposited in the safe. Personal items should be stored safely so they are not disposed of. 

Nursing services

As part of an interdisciplinary team, Nursing Service provides 24-hour care by qualified competent staff, consisting of Certified Nurse Assistants, Licensed Practical Nurses, Registered Nurses, Certified Surgical Technicians, Certified Sleep Technicians and Unit Clerks. Upon admission, assessment of your condition and needs is performed. The physician orders for admission and treatment are integrated with the interdisciplinary plan of care. Other members of our health care team are called upon based on your needs.

Meals

Your physician will specify the diet that best meets your medical and nutritional needs. A Room Service Menu is also available for patients who wish to self-select their meals. There may be other restrictions based on your medical condition. Please consult with a nurse prior to ordering. Patients can order off this menu anytime between 6:00 a.m. and 6:30 p.m. A kitchenette is located on the nursing unit for patient use.

For patients with special diet needs after discharge, a Registered Dietitian will meet with you to explain your diet. If you have questions about your diet or the daily menu, we encourage you to ask to see a Dietitian who will be glad to assist you.

Breakfast: 8 a.m.    |    Lunch: 11:45 a.m.    |    Dinner: 5 p.m.

Cafeteria

Our full menu public cafeteria is available for family members and visitors.

Breakfast: 8 a.m. to 9:30 a.m.    |    Lunch: 11 a.m. to 1 p.m.    |    Dinner: 5:15 p.m. to 6:30 p.m.

From 6:30 a.m. - 6:30 p.m. Beverage and snacks are available.

 

Flower delivery

Your flowers will be delivered to you by our staff. here, at St. Francis we take necessary precautions for the safety of our patients, residents, visitors and staff that may have allergies to flowers and/or plants. We appreciate your patience and cooperation. We apologize for any inconvenience this may cause you. Note: Fresh flowers and plants are not allowed in the Intensive Care Unit.

Gifts and balloons

In order to better meet the needs of patients who may be latex sensitive, only mylar balloons are allowed in the facility. No latex balloons will be delivered to patients or used within the facility.

Mail

Mail is delivered to patients once a day. Stamps may be purchased in the Assisi Gift Shop. If patient mail is received after discharge, efforts will be made to forward the mail on to you.

Television

Color television is available for your use at no charge. If your television is not working properly, ask your nurse to report the problem. For TV Channel information, please turn your TV to Channel 40 which is the St. Francis Channel where you can view: Channel Information; Daily Menu; & Current Activities in the Hospital.

Magazines

The St. Francis volunteers contribute their time and talents to help make your staff a comfortable one. One of many of the services they provide is making magazines available. To request a magazine, ask your nurse.

Smoking policy

Because we care about your health and the health of others, St. Francis Healthcare Campus provides a smoke-free environment for the patients, visitors, employees and physicians. Smoking is not allowed in the building or on the grounds.

Phone Calls

Cell phone use

The use of cell phones in the patient care areas is discouraged. While cell phones may be used, if they interfere with some medical equipment, you may be asked to limit their use to the front lobby and waiting areas. Telephones are available for your use in waiting areas.

Local calls

Dial 9 for outside calls

Your bedside telephone allows you to make local calls without operator assistance.

For your added convenience St. Francis has direct inward dialing available. This means that your family or friends can reach your room by dialing 643-0(and your room number) without having to go through an operator assisted call. Local calls are free.

Long distance calls

Long distance calls may be dialed direct from your room by dialing 9-0-(and the number). You will get an outside operator. All long distance calls must be billed to a credit card, to your home phone number, or called collect. St. Francis will not accept billing for long distance charges.

Visitation hours

Our visitation philosophy

Brief, pleasant visits by family and friends are an excellent form of recovery. These principles guide St. Francis's policy on patient visitations:

  • Patient wishes are respected.
  • Medical indications determine visitation privileges.
  • You or your physician may limit visitors at any time.
  • Please keep our patients safe by not visiting when you are ill.

Visiting hours

General: 2:00 to 4:00 p.m. and 7:00 to 8:30 p.m.
Visitation at other hours are permitted if patient so wishes.

Intensive Care Unit (ICU): Visiting hours will be determined based on the patient's condition. Families must check with the ICU nursing staff for visiting times.  Nursing staff will consult with patient on their wishes for visitation.  Children under the age of six are not allowed in the ICU.

Obstetrical Unit: Visitation Support Person may visit at any time and are encouraged to do so. A pull out sleeping couch is available.