If you are scheduled for a procedure at St. Francis Healthcare Campus, you will receive notification prior to admitting as to what time you should arrive at the facility, where you should register and what items you should have with you. To assist us in keeping our surgeries on schedule, and to allow time for you to get comfortable, please give yourself enough time when coming to register.
When we have a patient requiring immediate admission to the hospital due to critical situation, we offer bedside registration. This allows us to take care of our patients first and, when ready, gather the necessary information needed for proper registration.
Scheduling an Appointment
Please schedule routine appointments in advance. Some physicians schedule exams months in advance for your convenience. Problems and emergencies will be handled promptly. When you call concerning an emergency, be sure to inform the scheduler of the emergency.
When you speak to the scheduler, they will ask you to describe your problem to ensure reserving an adequate amount of time for the appointment, and confirm that you are seeing the appropriate physician for your problem. Anything you tell them is confidential.
Arriving for Appointments
Please arrive 15 minutes before your appointment unless you have been asked to arrive earlier. By helping us keep to the schedule, we can work together to avoid unnecessary delays. If you are accessing care related to a work injury, please inform the registration staff.
When you arrive for your appointment, you will be informed if your physician has been delayed or called away for an emergency.
Canceling an Appointment
If you have a conflict or need to cancel an appointment, please cancel as far in advance as possible.
Occasionally, we find it necessary to cancel an appointment. In those cases, we will make every effort to reach you by phone to reschedule the appointment. However, if we cannot, we will send you a letter in the mail to keep you informed. If you are out of the local area, please use our toll-free telephone number to call us back to reschedule.
Test and Lab Results
When the physician receives your test results, you will be contacted by phone or letter. In some cases, the physician may request that you make another appointment to discuss test results. If no visit has been requested and you have not received your test results within seven working days, please contact your physician's office and leave a message for the nurse or doctor to call with your results. Give the receptionist your patient number and a phone number where you can be reached during the day. You may find it necessary to call if you have a concern or a question, which you need to discuss with your physician. Please phone the physician's appointment desk and give a brief description of your concern and a telephone number where you can be reached during the day.